TELKOM IS TERRIBLE

Telkom has the worst service I have ever experienced. I have a ADSL that DOESN'T WORK, I have logged a fault but then spoke to an agent who told me that "we are not sending out a technician" as Telkom will not fix the cables that were damaged in my area. What even is that?????? I have had no internet for days and this isn't even the first time this has happened... it happens constantly. I was advised to get Fibre but they don't have it in my area, and thereafter told that I do in fact have it in my area.. and then was finally told I don't have fibre, so what is it really? I have then tried cancelling because at this stage I am so frustrated but they can't even give me the amount I need to pay to cancel! I have been pushed from agent to agent who tells me different things all the time. NO notification of anything. Imagine trying to work from home with no internet.... pathetic.