Telkom is terrible

Against my better judgement I am trying to apply for a new service through telkom. The call centre, I assume is the call centre, when you ring through an immediate answer is welcome to test centre? I don't know if this is the right place or even Telkom but have to assume it is as I dialled their number 10213. I held for 22.48 minutes was cut off. Called back held for 30.34 minutes. Finally after another 30 minutes my call was answered. I was then transferred to 5 different departments none of which could help me. Finally my last stop was sales where I was advised that only a branch could help me with the new product \future hood"this process took me over 45 minutes. In total 2hr 10min and not 1 step further than when I started. I go to the edenvale branch where I stood in line for 2.5 hours only to find that they have no idea how to contact the department that is dealing with \""future hood\"" this is for a new service being offered that I can't even get to apply for. Maybe this is a blessing g in disguise"""