MH
Martoinette H

1 reviews | Active since Jul 2015

01 Jul 2015, 10:02

Telkom is *****!NG my Money!!!

On the 17th Feb 2015 I took out a Huawei B593 LTE contract on which the sales person advised if I am not satisfied ( if there is no LTE Signal in my area) I can bring it back within 7 days. I took it back on the 22 Feb 2015, because I had poor coverage in my area. I have struggled to cancel this contract, Telkom billed me for using the router and I don't even have it??!!! <br> <br> I have been to the Canal Walk store numerous times which is not close to where I live and i have phoned numerous times the customer care (081 180).<br> <br> After paying for the router for 4Months, it is finally cancelled. <br> This month I received a termination fee??? I have not been using the contract so how can they charged me with a termination fee?????<br> <br> Please can someone assist me!!!<br> <br> Whoever is reading this from Telkom, don't give me a reference number as it doesn't mean anything!!!<br> <br> Someone needs to phone me ASAP and sort this out.....<br> <br> ...

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Replies (1)
Telkom
Telkom's reply01 Jul 2015, 12:09
Official
Hello M1862,

Thank you for taking our call.

We sincerely apologize for the inconvenience caused.

Your query is attended to by our Billing Department & feedback will follow.

Your social media reference number is SM122071 .

Kind regards
William Letwaba
Social Media Team