Telkom is taking our food from our table!

We've got a 2 meg line from Telkom for more than 6 years, paying it every month. Checked the Telkom website, phoned Telkom sales and was approved to upgrade to the 10 meg package. We received sms's saying your line was upgraded. Checked the line speed and it was still on 2 meg. Only after several calls to the Telkom call centre, we were told that 10 meg is not available at our address. The sales lady suggested their 8 meg line - so, yet again we were approved and received the sms's. Still our line speed was 2 meg. After more hours on the line to Telkom, a technician came to our house, saying that we will never get more than 4 meg, as we are too far from the exchange. Telkom call centre did not know this! The next moment our line went dead - this is now for almost a week. No-one at Telkom know why our line was now suspended! More hours on the line to them and still, we are without internet! Every time you call, you have to wait and listen to music. Several times, after asking for a manager, as the staff could not give answers or help, the lines was simply dropped and we had to phone again. This is the worst service ever. They can switch you off within seconds, but it is now almost a week and they cannot just switch it back on again. Our work, food on the table, roof over our heads are depended on internet use and we paid for it! NO ONE seems to know how to fix it - not even the call centre managers! We are loosing contracts, money and they just don't care or do anything to fix their mistake as we did nothing wrong. In fact, we wanted to give them more money monthly, using their faster, bigger package.

Telkom, do your work, what we paid you for and switch on our line! Then we want to upgrade to the 4 meg, but we are so scared to even ask you for this, as it could leave us in the dumps again, not able to work and provide for our family!

We need you to sort your mistake and absolute disregard for your clients now!