1 reviews | Active since Jun 2016

21 Jun 2016, 00:15

TELKOM IS TAKING MY MONEY

<p>TELKOM TAKEING MY MONEY FOR SOMETHING I DO NOT HAVE<br />I ordered a modem in February 2016 from a lady that came to promote this as my workplace. After 2months I did not receive the modem and cancelled it at Telkom in Festival Mall in Kempton Park. The debit orders were going off my bank account from end of February. I logged several cases at Telkom, but NOBODY EVER rep****. According to Telkom's system only case number ********** 5 logged on 19 April states "attended to" but still NO contact was made from their side. On 15/06/2016 I received an SMS on my cellphone that I am in breach of contract R1709.04, an adverse record at the Credit Bureaus, Ref : ND ********** 8 - to phone them at ********** 328. My cellphone contract has been linked to this account and because I have the bank revered the payment for the NON RECEIVED MODEM everymonth, I am UNABLE to make calls on my cellphone from the 15th of every month. Who does Telkom think they are to list people when they are the USELESS bunch. Surely the can check that the modem is NOT in use and that I did NOT sign for receiving this modem...</p>

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Replies (1)
Telkom
Telkom's reply21 Jun 2016, 10:07
Official

Hello Freak360

This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.