Telkom is taking money with out providing any service

I ordered unlimited fiber internet in August. It took 3 months from the installation to be conducted and modem to be delivered.

I am now in month 4 and still the internet is not connected. Money had been taken from my account and despite various emails no one has provided me with an update.

The customer experience is shocking. I am hoping this review will result in Telkom contacting me and resolving this issue and refunding the money taken. '-10 starts'