Telkom is taking me for a fool

I'm not the type to rush to Hellopeter, but clearly my experience calls for the action.

I app**** for a laptop deal about 3 months ago and after I month of no activity when I followed up, I was told there was no stock. I then asked if I can change the contract and I was given the go ahead (this was 8 weeks ago).

When I followed up, I was told it's in the supply chain and should be arriving within a week. I have waited for 8 weeks now – the call center and social media team have been completely useless (including the chap I sent my application to).

He told me I can't cancel the application with him and that I will have to reject it upon delivery. I don't know how to proceed (whether to purchase a new laptop or keep on waiting forever for Telkom).

Another problem is I overpaid my last contract by around R1300 (in December). I have since been waiting for a refund as well.

I honestly don't know what to do. Sometimes I even get nasty attitudes on the phone when all I want is to find out what's going on regarding my two concerns.

Can someone please just update me on the two matters and I swear I'll leave you alone for good!?