Telkom is taking away fromthe POOR CUSTOMERS!

I need help!

I made a claim with Admin Plus Insurance in August after my iPhone XS Max was ******. All documents were sent as per request. No one made contact with for any updates. A few weeks later I call in and the consultant said my number was not appearing as being used on that cellphone! But he will escalate it (like they always say). On the 8th of October I made another call seeing that no communication or update was given to me, and the consultant Bulelwa who assisted me said my insurance was cancelled. But she does not undersatnd how as I was still being debited.

Backstory: In March/April asked to cancel my insurance but no one responded to me, instead they continued to debit. I was defeated when 3 months went by and I thought my email never reached them.

Bulelwa said she was going to follow up. On the 20th of October 2021, I sent another email complaining about how she hasn't gotten back to me. Still no response.

Today, 18 November 2021, I gave them a call and Tarryn who assisted me this time said my insurance was cancelled by Telkom due to no payment for the month of August 2021. How? And that they did not know that it was cancelled and are willing to refund me all the R350 I have been paying since April.

That was quick of them to say. Right? I do not want a refund I am making a claim. Somebody please help me get the benefit of taking an insurance as I was promised. I am going to take this further as insurances are and have been ******** clients.

At the moment I am back on contract again with Telkom because - after two years of paying of my phone it got ****** and Telkom and AdminPlus Insurance are benefiting from loss.