Telkom is Synonymous with Poor Service

The one thing that calms me down when dealing with Telkom is when I realize that the employees are victims, just like me, of poor planning and operational execution by senior management and executives.<br> <br> Tue 7 Apr - went to clear water mall store to convert my month-to-month Smart Home Premium to 24-months contract. Simple & straightforward, nne? Not with Telkom. I was given ref Ai-*** and on Fri 10 Apr I even got a cold-call from a Telkom sales person to give me an update on my order.<br> <br> But twice I called the contact centre and they said that that ref no. is not in their usual convention, does not exist and furthermore they cant see the order in the system. I went back to the store and they were able to show me on their screen the order and the exact same ref no. How many systems does Telkom use? Contact Centre said one - so is training the problem?<br> <br> Now, 8 days later, the order is being done afresh. And Renata says it will take 5hrs to complete the order for delivery in another 7-14 days. 50% chance they will get the order & deliver wrong. Watch this space.<br> <br> Mr Telkom CEO - do you have a grand plan to fix these recurring issues, or do you sleep right through these nightmares?<br>