Telkom is still useless

Once again, true to form, Telkom remains useless and still does not deserve to be in business. After having fight, beg, shout and swear in order to get an LTE package from Telkom. I now have to do the same in order for me to pay Telkom. Apparently Telkom does not want my money. Firstly they have ALL my banking details and yet my account hasn't been debited to pay for the package. I haven't received a bill to date telling me how much I owe. Out of the blue I then get an SMS declaring that I need to be immediately and that I should call Penny on ***. When ever I call Penny one of two things happen. 1) The phone rings and rings... and rings... AND RINGS. Apparently Penny is allergic to answering the phone. 2) If she does answer the phone it is for 3 second and then the phone gets put down.<br> <br> How much pain and suffering does a Telkom client have to go through to get a monthly bill emailed to them and for me to pay my account?