Telkom is still the worst service provider!!!

I have been without service for 5 weeks now. The past two weeks i have been receiving these automated sms's, telling me that due to repeated cable incidents in my area Telkom has decided to offer me an alternative solution and that details will be shared shortly!!! I wonder how long is shortly. At this stage shortly has been 2 weeks long. I cannot call them on their customer care line since i have no landline and i am not prepared to hold on for 45 minutes from my cellphone. I have even emailed their social media team and asked them to please call me on my cellphone and just tell me what is going on and how long i am going to be out of service. They did not even bother to reply to my email. I suppose they want me to terminate my service!!! That can be the only reasonable explanation!!!