Telkom is still the worst service provider!!!

On Wednesday 29 April, i reported my phone with no service. The fault number that i received was 421CWK290415. This morning, a week later i received an sms telling me that my service have been restored!!! I still have no telephone service so i reported it again receiving the following number 81CWK060515. I suppose it is going to take another week and hopefully i will have service by then. I pay for full service, not half service. In march i was also without telephone service for 2 weeks. nobody ever gets back to you. i am suppose to call the call centre but i have no telephone service. It is the absolute worst, worst service ever!!!