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JM
Jessica M

1 reviews | Active since May 2018

26 Sept 2018, 03:53

Telkom is STILL *****ING from me after 6 months!!!!

TELKOM YOU ARE *****ING FROM ME. I have tried all the channels. This is my 2nd Hello Peter review about this. I have emailed, phoned, and had 3 separate conversations on Live Chat. Every time people have promised me that my line that was supposed to be cancelled effective 24th April 2018 is definitely cancelled and the money that Telkom has CONTINUED to debit off my account will be refunded to me. THIS HAS NEVER HAPPENED. TELKOM JUST TOOK EVEN MORE MONEY OFF MY ACCOUNT FOR SEPTEMBER THAN THEY HAVE EVER TAKEN BEFORE. STOP IT RIGHT NOW. CANCEL THE DEBIT ORDER FOREVER AND REFUND ME IMMEDIATELY. Even if I ever move back to SOuth Africa I will never use Telkom's services ever again so you can safely DELETE MY BANK DETAILS AFTER YOU HAVE REFUNDED ME.

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Replies (3)
JM
Jessica M's update26 Sept 2018, 12:08
Reviewer Update
ANd then I sat on Live Chat with a Telkom employee for an hour (I am not exaggerating and I saved a transcript) who still did not answer my questions adequately and then hung up on me while I was in the middle of asking a question. As soon as they hang up the screen disappears so you have no proof of the conversation and no reference number. There is no accountability at all. Luckily I was copy-pasting the conversation into a Word document as we went along. Amanda Phelakho, I thought you were being helpful and sweet in the beginning, but to simply hang up on a customer when you haven't answered their questions is ***ardly, unprofessional, and downright rude.
JM
Jessica M's update23 Oct 2018, 07:06
Reviewer Update
Thank you Noleen but I still haven't heard anything back. What is happening now?
JM
Jessica M's update07 Dec 2018, 10:35
Reviewer Update
YOU SAY YOU HAVE ESCALATED THIS AND I STILL HAVE NOT HEARD ANYTHING