Telkom is still so backward!!

<p>I app**** for a LTE Wireless for my work place, in October '16. After months of intense telephonic and email effort, I finally received one in February '17. I received it by means of courier. A week later, I received another one, through the same courier. Upon realizing this was another modem, the courier truck had already gone, which means I had signed for this one too. I then went to the Telkom branch at Cresta to return it. I was told that they cannot assist me on the premises, although an enquiry was logged on their system and I was given reference no. ********** , on 23/02/17. I was advised to contact the same courier company to uplift it. I did so and the courier company was rather quick in coming back to my premises to collect the "duplicate" modem. The uplift courier no. there was ********** 4. I have since been having monthly debit orders processed for a modem that I returned within one week and have been making bimonthly phonecalls to Telkom to enquire about resolution towards this matter. The consultants, who are robotic in their customer service s****s, all give me the same lines, over and over again: </p> <p>"we are waiting for the Sales and cancellations department to approve cancellation of this contract"</p> <p>"They have not received the modem"</p> <p>"we cannot put you through to the Sales and cancellations departments"</p> <p>"The supervisors and managers are in a meeting"</p> <p>"You can use my name as a reference number"</p> <p>"I am writing an email as we speak to all the relevant managers and departments"</p> <p>THIS HAS BEEN GOING ON FOR NEARLY 5 MONTHS WITH THE SAME EXCUSES, WHILE I HAVE TO KEEP ON REVERSING DEBIT ORDERS AND BEING CHARGED BANK CHARGES FOR IT AND HAVING MY NAME TARNISHED, BECAUSE OF *********** TELKOM STAFF, WHO CANNOT EVEN COMMUNICATE WITH EACH OTHER. THIS IS WORSE SERVICE THAN CITY OF JO'BURG!!</p> <p>Some of the consultants I have spoken to ['cos one cannot get reference no.s] are, Sandy, Sakile,Toni Venter [a supervisor] and Noniko.</p> <p>No one is helping me and I'm asking for someone COMPETENT, to assist me.</p> <p> </p>