Telkom is still Helkom

<p>Good day,</p> <p>I have been treated unfairly by Telkom mobile after they sold me a Sony Xperia Z3 Cellphone contract. since November 2015 I have been struggling to get my handset replaced by Telkom. <br />The reason for the replacement is that while I was on a call, the handset started heating up and got extremely hot while I was holding it. I then out it down and it shut off completely and didn't turn on again.<br />I then booked the phone in for repairs and after following up, I received feedback that the device was beyond economic repair due to water damage. Now apart from the device being marketed as waterproof and not water resistant, I wasn't the one that damaged the device, if anything, I was hurt when the phone started heating up in my ear.<br />Telkom then went on to ask me to pay an assessment fee for the assessment done at the repair centre. <br />It has been 7 months now and Telkom are not showing signs of replacing my device which I never stopped paying for.<br />This is Telkom treating customers unfairly. I would like to get my phone repaired or replaced please.</p>