Telkom is steeling my money

<p>At the end of February 2016 I was going to move to Cullinan. I went into my Telkom store in Wonderpark and told the Telkom staff that I was moving and was there any arrangements I should make regarding my Telkom fixed line. I was told "no you just unplug your phone, move and re-connect on the other side" well if only.<br />I moved to Cullinan and found that there was no reception and my fixed line was now un-usable. I reported this to Telkom and received a reference number: 383CTZ040316. To this day nothing has been done. Nobody called me back but Telkom is taking my money every month. On 12 March 2016 I went into the Telkom Shop in Colonnade Retail Park in Zambezi drive and we had the fixed line *** cancelled and I was given a new number ***. This new number does not work as there is no reception tower.<br />Telkom is still billing me every month now for 2 fixed lines. I have phoned daily, I have driven to Telkom shops for assistance but I still get billed every month. <br />On the 11 of April 2016 I could stand it no more and went back to the Telkom shop in Colonnade Retail Park and was given a Consumer Request for Contract and Service Cancellation form to fill in and the Store Clerk sent this through to Telkom. I received my account and what do you think was on it, yes you guessed right, I was billed for 2 lines.<br />Once again I phoned Telkom and was given a reference number ***1 and told to phone back after 4 working days. I phoned back after 4 working days just to be told that Telkom resolved this issue all by themselves and found that the numbers are still active.</p>