Telkom is *****ing my money yet NOT providing service!!!!!

Telkom has had a LTE Router and simcard delivered to me yesterday but all 9 Telkom agents that I spoke to today on call centre all say they have no clue on how to assist me or activate a sim card so in other words Telkom, their agents, their service and the training they give their staff is ***d!!! First Telkom bills me for months for an adsl service that does NOT work so we changed now to LTE and now Telkom is to illiterate to assist!