Telkom is *****ing my money each month - paying bills and not getting any service.

Telkom has been *****ING my money for 2 months now, and I fear it will continue because their service is so unbelievably terrible that I am at a loss for words or solutions.

I have never missed a debit order, paid my bills on time every month for years, and was a fibre client of theirs paying R1,000 + pm, and when I moved homes and tried to move my Telkom fibre line to my new home they completely messed it up, over and over again. I paid my bill for May 2018 even though I did not use a single megabyte of data.

I have wasted airtime and probably 5 hours of my time trying to get Telkom to work with me to move my line, and then cancel my account. Time is money, and they are wasting and effectively *****ING that, too.

After a month of trying and failing to move my line with Telkom because they would just randomly cancel my order with ZERO contact to me, at the end of May I decided to cancel my account altogether. I paid my June bill despite not using a single f**ken megabyte of data, again. Now I just contacted Telkom again and they have told me that my cancellation request has not been dealt with, meaning that I may still be paying my July bill DESPITE NOT USING A SINGLE MEGABYTE OF DATA, AGAIN!!!!

THEY ARE *******!!!!!!!!!!!!!!

I have tried contacting them: Online at telkom.co.za via their chat engine - where the agent is powerless to help aside from escalating queries and giving info, or directing me to 10213. In-store at the malls - where the s taff are clueless and unable to use their own systems to help me Over the phone on 10213 - which takes an average of 30 minutes, wasting my airtime and my time before a consultant answers the phone. Over Twitter - where it takes 5 days + for someone to reply who then also just ignore me cause they can't help.