TELKOM IS *****ING MY MONEY

I am sick an tired, I have tried to be nice and calm about this situation but I am at my wits end and ready to take the matter further if Telkom doesn't step up and sort themselves out.

In 2017 November the 24th Black Friday I had phoned a Telkom sales person and purchased the Black Friday cellphone special which was the Huawei P10 lite with 10 gigs of data for 6 months, unlimited Telkom to Telkom, some airtime and smses, after the 6 months the data goes down to 1 gig as far as I was aware.

In the conversation with the sales guys I made sure to make it clear to him that the account needs to be a top up account as I do not want any surprises when I get my bill. Fast forward a few months later and I get a massive bill showing that I had gone over the data limit and the account is uncapped????????????????? how is this possible when I made sure to stress that I want a top up account??????

I refuse to pay for the extra data used as I asked for the account to be capped which did not happen??? so now it is many months later, I have phoned Telkom on numerous occasions wasting my time and personal airtime to sort this problem out, I have requested the recording on numerous occasions and they REFUSE to send it to me because they have a payment outstanding???? I thought that we are able to get the recording any time we need it? how am I supposed to sort the problem out if you refuse to give me the evidence to support my case???? now I have to struggle each month with reversing debit orders because Telkom is forcefully trying to debit my account., I cannot open any other accounts because Telkom has given me a bad credit record because of their stupidity!!!!!!!!!

ABOVE ALL OF THIS THE SHOP CANNOT HELP ME I HAVE TO PHONE THE CALL CENTRE AND THE PEOPLE WHO WORK THEIR ARE EITHER CHEEKY AND NOT HELPFUL OR THEY CANNOT GET ANYTHING DONE.

I am always nice to everyone even when I have steam coming out of my ears but how long should I be nice? I will take this matter further if it is not sorted out in the next 2 weeks. I WILL.