Telkom is *****ing my money

Telkom are basically *****ing from me because they are deliberately denying my payment even after I sent proof (bank statement) as well as a confirmation email from the very people they employ to run the debits, showing a zero balance. Then still have the nerve to completely ignore all my requests for feedback and update status on reconnection. What they are doing is *****ing. They are taking my money and not providing me with any service. They dont even have the decency make contact with me to at least explain the reason the refuse to reconnect me