Telkom is *****ing my data!

I tried to connect to my LTE internet from Telkom last week 20th of May 2019. But when I tried to I got a notification that my data was depleted for the month.

I tried to do an investigation from my side as to why this would be and the total usage of data on all devices at home comes to a total of 58GB. I have emailed and phoned Telkom and after speaking to 3 people I spoke to a lady who sent me the below email with the record of my internet usage. It felt like a mission to get anyone on that side to assist, it seems as though nobody at Telkom really wants to help. I spoke to Bonolo I have asked for her to kindly let me know if she can assist and until now nobody I spoke to assisted in any way. I have also spoken to Martin Keith Dearman who said he will assist by sending the records on to me and he never did. Thereafter I spoke to Bonolo.

I have been on the Telkom contract for a year. I have the 30Gig + 30Gig but I bought the promotion they had a year ago whereby you get double the amount for the price of the 30Gig. Thus I get in total 120Gb per month.

I use on average per month 50-60Gig and this is why it does not make any sense to me why the limit have been reached?

I wanted to know how this could be? I need the internet at home that is why I bought it but never have I used so much data. I work from 7:30-16:00 and according to their record they are stating I have used, for example 15GB on the 7th of May. How can any normal person who only uses data for whatsapp and facebook, have used 15.9Gb between 16:30-10:00PM when I am actually at home????

I want you to investigate the matter please as I do not understand how this amount of data was deducted on my account without me using any more than usual?

When you look at the attached file the total data comes to 106.81Gig, so even if it was in fact true that I did consume this amount of data (which I did not!!! it is impossible for only myself to do that by using only limited apps for data etc.) then there should have been 14GB left until the next month!!! Now because of Telkom I cant access the internet !! I am really dissapointed, I have been on this contract for a year now, as far as I am concerned I Have a 2 year contract and if this is the way it is going to go then I cant wait for the period to be over and for me to switch from providers. I have been happy until now and this is not right.

UPDATE: At 12PM my data was reloaded as the above still was not sorted out. Reload happened at 12PM on 1/6/19. I have just woken up it is 6:34 and since the 20th that i had the issue with my data, I have switched off my router.

PLEASE EXPLAIN TO ME!!!!! OUT OF MY 120GB THAT WAS SUPPOSED TO BE LOADED FOR THE MONTH THERE IS 60GIG GONE???? I HAVENT EVEN SWICHED ON THE ROUTER TO USE ANY!!!!!

I pay a lot of money for **** service from Telkom and I wont leave this here I wont advise your service to anyone!

Ridiculous!