GP
Greg P

1 reviews | Active since Sept 2009

17 Feb 2017, 15:31

Telkom is *****ing money from my account - I cancelled Telkom last year

<p>I cancelled my account last year on the 8th of July 2016 and Telkom continued to debit my account. I have been back to Telkom again to tell them about this, and they continued to debit my acount.</p> <p> </p> <p>You are a special kind of stupid. How long does it take to cancel my account and refund me all the money you have ****** from my account??? Not only that...I have never had a phone attached to this number and ONLY ever used it for ADSL, which means that you were only ever supposed to deduct the line rental portion of R189 per month as my ADSL was through Afrihost and you guys some months debited me over double that. I have had SMS' confirming my cancellation after going back to Telkom, but still you guys cannot cancel my ****** account and now you are sending me threating messages that if I don't pay my account you will hand me over. Stupid idiots. Your imcompetence have reached new levels.</p> <p><br />Here's a list of statements that I have received that is way more than the R189 I was supposed to pay:</p> <p>- Payment Due Date: 04/042016 -- R 266.82</p> <p>- Payment Due Date: 04/10/2016 -- R 292.59</p> <p>- Payment Due Date: 04/11/2016 -- R 297.29</p> <p>- Payment Due Date: 05/12/2016 -- R 302.11</p> <p>- Payment Due Date: 03/01/2017 -- R 306.94</p> <p><br />NOTICE the dates and notice that I ONLY used this line for ADSL and tell me how the hell you guys deduct these amounts? There was never a phone plugged in and I never owned a handset, I only ever used my cell. Some of these billings are even long after I cancelled my service and moved house.</p> <p> </p> <p>I have had to put a stop to the debit order to stop you ****** from emptying my bank account.</p> <p>I tried to phone Mrs Reddi from your Durban branch in response to the SMS I just received telling me that my final account is R 570.34 in arrears and that I will be handed over if I do not pay...but the phone just rings when I phone 031 ********** .</p> <p> </p> <p>Sort your ****** business out and return the money you have *******ly ****** from my bank account!!!!</p> <p>I am beyond gatvol and you are causing undue stress and high blood pressure in my life. SORT IT OUT!!!!!</p>

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Replies (3)
GP
Greg P's update23 Feb 2017, 18:07
Reviewer Update

Please. Sort it out and get them to stop harassing me and trying to take money from my account. I want a full review of my account and every debit that was more than R189 they must refund me on as well as for every month they debited my account after I cancelled it.

GP
Greg P's update13 Mar 2017, 15:01
Reviewer Update

A lady from Telkom just phoned me from 043 ********** , but there was a problem communicating with her as she could barely understand English. I tried to explain that I have never used the line to make phone calls and that I need that portion I was overcharged to be refunded as well as the months the line was cancelled.

GP
Greg P's update24 Mar 2017, 15:13
Reviewer Update

Still no response from Telkom. Very disappointing. Still not resolved.