1 reviews | Active since Sept 2013
Telkom is *****ing money and giving poor service.
I actually don't even want to rate Telkom because since day one I received the worst service ever. I have complained about everywhere and still no one can sort out my issue.
On 13 January 2018 I took out a contract with Telkom at the Vaal Mall in Vanderbijl park. After numerous calls and fights and going in to the store and holding the line for hours they did installation around end of May start of June. Then after installation my internet didn't work, I called and they said that I am in arrears because they opened my account in January and billed me from January even without installation. So they rectified the mistake after I called about 5 times. Then I had to pay a reconnection fee even before my bill was suppose to start. I paid that amount because I was sick of Telkom by now. The agreement was that I would pay around 750 a month, end of June they deducted almost 900 and end of July they deducted over a 1000. On the 1st of August I called account to ask why my bill is so after I requested my bill 4 times. The lady said there is a reconnection fee which is impossible as that didn't happen, she said that someone will call me back in 4 working days, even sent me an SMS to say they will call in 4 days. Today is the 14th and I received a new bill already payable end of August but still July's bill is a mystery. Telkom refuses to call me back and when I call no one can assist. This is poor, also this is *****ing because they debit my account with any amount they want and then just never want to explain the amount deducted. The rooter I received still doesn't work after numerous calls. I give up I don't know what to do anymore. I am really sick of Telkom because this has been a bad experience from day 1.
