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Cristel V

1 reviews | Active since Jul 2010

03 Sept 2018, 19:22

Telkom is *****ing money and abusing clients!

Wish I could make rating less than one star. I'm republishing this seeing previous one had no effect bar one response.

We installed fibre from Telkom in approximately May. The speeds have been shocking. This was reported various times, no difference. We then approached Telkom in beginning of July to cancel the contract due to extremely poor service. We were told that on 3 Aug the service would be ended. No such luck. Still running. Still getting shocking service. When we enquire we are told that there is an open order on the line and therefore it can not be cancelled. We have made 6 calls since and to no avail. This is ridiculous.

The one response i received was a sorry for this blah blah. Interaction Ref A ********** 9. So much for Keagan's response as we still have NO JOY from Telkom. Seems like I need to seek legal advice, contact NCS etc. I can't think that we have to be satisfied with service like this.

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CV
Cristel V's update04 Sept 2018, 14:20
Reviewer Update
So I received the following reply in private: Official private business reply Good day Cventer We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused. Interaction REF: AI ********** Regards Gerard Telkom Social Media Team That is the EXACT same message as the previous time. Which tells me it is a automated response with a different name at the bottom. UNACCEPTABLE!