Telkom is *****ing me and staff won't help.

Im writing this review out of frustration and disappointment for Telkom. I have been a customer since 2013 and this year I started to experience coverage problems. I've been contacting Telkom to try resolve the issue as of February this year and my case has been handled at snail pace. This case has been open since February this year even though I was understanding in the beginning this has now turned into plan right theft on Telkom's part. My case number is ***0 and even though it clearly states on the case file that my contract should be closed and a courier should be dispatched to collect a Telkom device, Telkom staff have not been unable to do so since 27 April. This is 3 months after they have been fully aware that I have not been able to use their services because of a problem from their side. I was understanding because of the covid but telkom is nor taking for a ride. Furthermore they still continue to charge me for the service. I been communicating with Telkom staff and have been sent to Mall of Africa, twice to drop off this device where I spoke to the store manage Eric and I have since not heard back with any feedback on my case. I followed up with the call centre numerous amount of times and was told to go to Sandton city because that was the store I initially collected my device, the store manager there Tatenda also explained that a courier should be dispatched when an hour before that a had spoken to a staff member who advised me with her cer*****y that I should go to Sandton. I am not going to stores out of frustration, I am being advised by call centre staff who have repeatedly said they 100 percent assure me the device must be dropped off. I have not heard back from any of the store manager or any of the staff. I have continued to call Telkom and for some reason today I find out no comments are being logged into the system for all these conversations and interaction I am having with Staff. I just got the phone with them and I was told the last logged conversation was on the 27th of April. This is ridiculous, Telkom is *****ing from me and even after my attempts to sort this out the company does not care having sent me to stores in the middle to a pandemic and are *****ing from me while it states on my file that my account must be closed.