NR
Nardus R

1 reviews | Active since Feb 2017

01 Apr 2017, 11:55

Telkom is *****ing from me

<p>Completely horrible experience with this company.</p> <p>First off, my "SmartHome premium" contract ended in January. I sent the official notice of cancellation though on the 9th of Feb 2017. I was told that it takes 30 days to process (OK...Fair enough).</p> <p> </p> <p>The 8th of March came and went by without anything happening, it took me numerous visits to Telkom direct Fourways as well as calls to the call center to get anything done. Finally on the 22nd Of March, something was done, and the contract seems cancelled. NOW however, I was still billed and debited for the period 9 March - 8 April which I did not want nor used their ADSL product (R900.45) , I am still owed R700.00 from a "line deposit" I needed to pay when I initiated the contract, and ALL of my sim cards had been taken "off network", even the ones the were recently topped up manually by Myself with CASH for data bundles.</p> <p> </p> <p>Telkom , you owe me R 1600.45 , as well as my remaining minutes balances and data balances on all my sims you cancelled with this contract!!!!!!! (I topped up some data for R150 just a few days before you blacklisted all my sims for crying out LOUD!!!) How long is it going to take you to rectify this?</p>

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Replies (1)
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Nardus R's update05 Apr 2017, 13:49
Reviewer Update

Dear Telkom,

So it's been almost a week since my original Hellopeter post, and nothing has been done.

I keep getting slapped by numerous reference numbers and promises for "follow up", but the fact of the matter is that I am out of pocket this month due to your negligence, and now your latest response that I got via email indicates that I will be contacted within 14 days....14 days!!!!

Surely there has to be someone at Telkom that would agree that this is completely unacceptable.

Otherwise there literally is no hope for you... I am DONE