Telkom is so useless

Dear Telkom,

I called on the 3rd of January 2018 to find out if I can reverse the debit order since I already paid and the agent said yes.

I was surprised to see a charge of R200 on my account even though I paid.

I called Telkom and Mduduzi Masango who was so rude said he's going to listen to the call and he did and he said why I didn't ask the agent if I will charged?

I called again Nontobeko Mbatha assisted and she said her manager (Nqobile Thusini) will call me which she didn't.

I called and called. People at Telkom are so useless. I'm still sitting with a bill of R200 I don't where it come from and unfair charge.

Kind Regards