TELKOM IS SO TERRIBLE WASTE OF MONEY IF YOU SIGNING UP WITH THEM

Woke up without having an internet connection on the 27th of August 2019 and I reported the fault same day, then I did a follow up on the 28th I was told that there is a maintenance going on and there are not sure how ling its going to take but then later on a technician called me telling me that theres an outage at my place cables were ****** and he doesnt know wether its going to be fixed or what. My concern is that why is telkom not telling us an update about what is really happening and is this going to be fixed or what coz i went to a telkom store to test my routers on the 27th thinking the fault is in my routers but they were fine and a guy there told me that ADSL line is facing out and it might be that it has faced out i have to change my package to wireless...Why telkom has not updated me about this? Now its the third day without internet and here i am not sure wether this is going to be fixed or now but when it comes to other things they are quick to send us messages so now why they are not doing the same it shows that we are not important to them the only thing they want is our money and i wanted to take a wireless package today because I really need this internet as im working through it but then they didnt want to give me a package that doesnt include a contact of which i dont want any contract with telkom i want something that when im not happy i get just option out because the service i have been getting from them is very terrible now my business has stacked coz i dont have connection.