LB
Lisa B

1 reviews | Active since Jul 2012

11 Aug 2015, 10:10

Telkom is So Frustrating - Avoid if possible

I have been avoiding dealing with Telkom for the last few years because it gets my blood pressure up & drives me nuts to deal with the backwards insane incompetence they delve into. This morning it was unavoidable and I had to make the call to order an ADSL line to. <br> 3 phone calls and 1.5 hours later I am still arguing with Telkom regarding WHERE I LIVE. Its unbelievable. I knew it would be frustrating and there would be 1 issue or another but I didn't think it would be so bad that we would get stuck at the rudimentary task of naming my address. <br> It will now take them 3 days just to confirm my address because their system says my building is in a different street to where it actually is (not even a near street but in fact a street Ive never heard of after living here for 12 years) - never mind that if they can overcome their incompetence to work out an address - how long will it take to actually get a line? and I dread to think of the dealings going forward. <br> I think its actually worth paying the exorbitant rates for 3G internet just to avoid dealing with Telkom. I imagine that's how the cell phone companies can continue their rates. Anything to avoid Telkom.

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Replies (1)
Telkom
Telkom's reply11 Aug 2015, 11:00
Official
Hello lisabeas,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team