Telkom is so ***********!!!!

I was contacted by Telkom on 3 February to upgrade my package from Flexon 4 to Flexon 5 for R 50 extra per month. This offer sounded great as it is 4 gigs more data and more free minutes. So on the 21st I received a message, my account is suspended due to non payment? I call them, log a ticket and explain that the package was upgraded etc. Just to hear the request for my "account limit" to be updated was not sent by the person that assisted me. Not my fault! They log a ticket, one day later I receive an SMS the case is closed. I suppose the issue was resolved, no it was not! 5 days later I still can make any calls or use my phone when I am not near a WiFi network or hotspot. Call them again, same story. After the 1st of March, my connection is back on and I assume all is well.

Guess what? NOPE! Yesterday again I gat a message my account was suspended due to non payment! Tried calling them, number doesn't go through! Tried their self service, NOT HELPING! Tried logging a callback online, their STUPID system doesn't recognise my number! Really!

This is the service you received as a customer. Why offer something if your staff is not trained to know the process they need to follow. Why close a call without the ****** courtesy of calling the customer to confirm that the issue is resolved.

What is the purpose of your support centre when there is no support!