TELKOM is shockingly *********

Since I received my Instrument Of Torture alias a TELKOM FIXED LINE LOOK ALIKE last November, I have endured endless non-usage and trouble. Repeated mails to *** only gets one an automatic reply: "PLEASE NOTE THAT YOUR QUERY HAS BEEN FORWARDED TO THE RELEVANT DEPARTMENT." And nothing further happens!!! 1. After the old landline was cut, it took an almighty fight to get connected after 2 weeks. After complaining as per Ref 2*** I was told: "AN APPLICABLE CREDIT WILL BE APP**** ON YOUR NEXT INVOICE." Credit NOT received! 2. When in December I dialed the Durban No ***, a voice would say: "SORRY THE NO YOU HAVE DIALLED DOES NOT EXIST" And the screen would say INVALID NUMBER. But my friend at that no was able to call me. After sending her a photo of this she showed it to Musgrave, Durban Telkom and the bizarre problem was fixed from there. 3. When I once again could not make calls, I took the Dud to Shelly Beach on 22 Sept. Janine Lee "worked' on it for 15 minutes after which i could neither make NOR RECEIVE calls. In desperation I went all the way to Musgrave on 27 Sept. After queuing for 30 minutes, Siphumelele Sibisi got it working. IT WORKED FOR A MERE 18 DAYS! 4. On 19 Oct Adrian at Shelly Beach got it working for FOUR DAYS! He asked me whether I app**** for the phone OR if I got it as a result of a marketing call from Telkom. When I said the latter, he and his colleague exchanged knowing glances from which I deducted those are duds. He gave me a Telkom magazine that he said would give me helpful info on the Dud. The magazine HAS ZERO SUCH INO! 5. I was back at Shelly Beach Telkom this Monday and attended to by Leeanne Walstroom. She said it must be a reception problem here in the Umtentweni area. When I complained about the USELESS REPLIES from ***'s Mwabisa and Xolelwa she said my complaints would have been escalated. Nonsense! She also told me I could get the dud working by pressing the speaker button.

When I insisted the Instrument of TORTURE is faulty, she said I could send it in for repair which would take about 3 weeks.

I HAVE SPOKEN TO A NUMBER OF OTHER SUFFERERS WHO ARE SICK OF ALL THIS AND THE LIES TOLD, and WANT TO GIVE TELKOM BACK THEIR DUDS!