UB
Ursula B
1 reviews | Active since Jun 2016
16 May 2018, 12:45
Telkom is SHOCKING in their incompetence!
I cancelled my Telkom line on 08 November 2017 after requesting a move that they could not facilitate on 19 October 2017. (Telkom emailed me a response that it would be actioned) To date I am still getting bills from them!!! I have called, I have emailed and I have done multiple chats and or waited for 30 mins ++++ at a time with no response from the online chat personnel. All of this is backed up by documents and photos. This has cost me a fortune in data, airtime and emails. I want compensation for my costs due to Telkom's shocking lack of service delivery and I want what I requested 8 months ago to be actioned!
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Replies (3)UB
Ursula B's updateReviewer Update
11 Jun 2018, 11:50Good morning Gerard - its been 12 days since you rep**** to my matter which was published 27 days ago. Please can you give me feedback on this urgent matter which is still outstanding? Despite your feedback I have still received yet another invoice for the month of June 2018. Come On!! Really!!
This ongoing incompetence is unacceptable. Telkom should be embarrassed/ashamed at the continued lack of service of their employees. When will this matter be finalised and why is it taking so long????
UB
Ursula B's update11 Jun 2018, 11:50
Reviewer Update
Good morning Gerard - its been 12 days since you rep**** to my matter which was published 27 days ago. Please can you give me feedback on this urgent matter which is still outstanding? Despite your feedback I have still received yet another invoice for the month of June 2018. Come On!! Really!!
This ongoing incompetence is unacceptable. Telkom should be embarrassed/ashamed at the continued lack of service of their employees. When will this matter be finalised and why is it taking so long????
UB
Ursula B's updateReviewer Update
09 Jul 2018, 11:31Telkom WAKE up please!
Why am I still receiving invoices despite all my previous correspondence, Hello Peter reports AND a response from Gerard from Telkom??????? What is it going to take to get this done? A lawyer?
You can be 100% assured that I will never recommend Telkom to anyone I know! Get my account closed!!!!!!!!
UB
Ursula B's update09 Jul 2018, 11:31
Reviewer Update
Telkom WAKE up please!
Why am I still receiving invoices despite all my previous correspondence, Hello Peter reports AND a response from Gerard from Telkom??????? What is it going to take to get this done? A lawyer?
You can be 100% assured that I will never recommend Telkom to anyone I know! Get my account closed!!!!!!!!
UB
Ursula B's updateReviewer Update
09 Jul 2018, 11:34Telkom get a senior manager to make contact me regarding my terrible service experience from TELKOM by replying privately - and very soon please.
UB
Ursula B's update09 Jul 2018, 11:34
Reviewer Update
Telkom get a senior manager to make contact me regarding my terrible service experience from TELKOM by replying privately - and very soon please.