Telkom is shocking

I am very unhappy with Telkom's service and lack of customer support.

I have been trying to cancel my business account since January and have sent multiple emails and had many phone calls to try and resolve this issue.

I sent through the cancellation on the 25-01-2019 and received the email confirmation that it would be cancelled and that someone would be in contact with me , they phoned me while I was driving and missed their call, they never tried to phone again. this is the reference I was given [ ********** 61]Cancellation.

I phoned them a day or 2 after to follow up on if they had cancelled it and was assured it was. we are now in the 5th month so 4 months later and I am still being billed for the same account and every time I have phoned in to follow up on the cancellation I get met with uninformed people who either have no way of helping and simply log a new request every time or have an attitude. I also placed a request for the account to be credited for the months the service has not been in use as we have moved offices which I received the following reference for ********** 4, I received my bill again today and it has still not been done. this is getting ridiculous and I refuse to pay for something that I am no longer using and because of their failing systems.