TELKOM IS SHOCKING!!!!!!!!!

<p>TELKOM! After all the years of being a supporting customer of what you offer and your great service, I must say I am appalled by the service of late! I noticed that I was over billed for 5 months, when I had cancelled my contract on 24 May ( WHICH THE CALL CENTER AGENT CONFIRMED THAT HE SAW MY CANCELLATION LETTER SENT ON THE 24/05/2016) that was coming to an end on 12 July only! So firstly I have lodged the case on the 10 November and they gave me a case number - they said that it would take 8 working days for it to be finalized and that someone would then call me and confirm bank details to pay me back! I have been following up daily and each call center agent has a different story, the one says it will take an additional 72 hours the other one says it will take 21 working days AND THEN TO TOP IT OFF THEY TELL ME THAT THEY STILL HAVEN'T CANCELLED MY CONTRACT!!! This after I was told on Tuesday, when I phoned, that it was successfully cancelled and that my case is now at the billing department for investigation?!?!?!?!?!?!?! THIS IS UNACCEPTABLE BECAUSE EACH TIME I AM GIVEN FALSE INFORMATION AND FALSE HOPE!!!!!!!!! I WANT SOMEONE TO REFUND ME BY END OF BUSINESS TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TELKOM STEP UP, YOUR SERVICE IS SHOCKING!!!!!!!!!!!!!!!!!!!</p>