Telkom is ****E- they don't even deserve ONE star!

I got ****** on 22 August 2017, at gunpoint. The man took my bag, which had my cellphone in it. I was on my way to work. I went that same morning to the Telkom store in Cape Gate. That was where I initially opened the cellphone contracts. I took out two contracts for P9 Lites, one for myself and one for my husband; 6 months before I was ******. I didnt take out insurance for those two contracts, so when I went to the Telkom store that day, I decided to add a third contract, because I needed a phone. The 7 day warranty was explained to me. When i got home, I noticed that I couldn't do anything with the phone because it kept losing signal. When the signal was there, I called the call centre and was told that the issue would be sorted out once the first debit goes off. When i called back because it made no sense that there would be no signal due to a debit needing to go off, I was told that they do not pick up the contract, so I need to wait until the contract is loaded on the system before they could assist, which would be after the first debit went off. I let it go. After my first debit went off, the signal issue only got worse. To a point where it eventually just never had signal at all. At this point, its not something that I can deal with fpr a safety reason. I can't call anyone, or message anyone, if anything happens. Im not being paranoid; i had been ****** at gunpoint not even a month prior. I had to call the customer care number from my work landline because of not having signal at all, eventually. It had been about a month. I was first told that I need to go in to a store because my sim needs to be RICA'd. Okay! I took out a contract and had to sort that out while sorting out the contract when I initially took out the two contracts (at this point) seven months prior, and again when I took out a contract to replace the phone that I'd been ****** of. The consultant couldnt assist further because for some reason, this didnt make sense to her. I called back. I explain what I had been told, and was then told that there was a technical issue from the previous day, and that the technicians were working on it all morning, and that they could not give a time when it would be fixed. When I told him that firstly, my phone didnt have signal for almost 3 weeks, had issues since I got the device and that the technical issues excuse made no sense since my husband didn't have issues with his signal (also Telkom), he asks me why I didnt bring in the device. I then told him because i was told of the debit billing excuse, he asked me to go through some settings with, and after nothing worked, told me to go in to a store because it sounds like a device issue. I expressed my frustration at having to drive out with an issue every consultant has a different story as an excuse on and even worse that I am charged for a device I cannot use at all. With no other choice, I had to take the device in to the store, again to Cape Gate. Again, I was asked why I didnt bring the device in within 7 days. I explained again what the call centre consultant said. I was then told by the store staff that the cal centre staff talk nonsense and that I must take it further! At this point, I am just sick of the **** service and the **** talking. They checked other sims in the phone and no signal. Put my sim in another phone, and it works (though, still not with good and strong signal). I have to apparently leave my phone in the store, and am advised to take it further with all the **** service I had received thus far. I just want a device that works, since they still charge me the full damn amount, plus extra charges for data purchases I didnt ****** make!! I took insurance for the device that they now had to send in for repairs since they reckoned it now must be a hardware problem. Yet, no courtesy phone did they give me for while they had the faulty device sent off for repairs, all the while charging me, and then dont send me anything or contact me on the number I gave them, to give me an update. Its been a month. So, I phone the number I find for Cape Gate branch. A lady answers the phone and I tell her that my phone which I only had for a month had to go in for repairs, I haven't heard back from anybody, and I want to know where it is or what is going on. She asks me for a tracking number... I already told her that the only communication I get from Telkom is when they sms me to say I am almost finished with monthly limits that I didnt even use of and when they debit my account. I ask her to speak the manager of the store because I didnt get a tracking number and I want to know whats going on, and am told that I have not gone through to the store because there is no way of calling their branches! What the actual hell?? Also, she says she cant search my details on the system to find out where my device is, because she can only help if its a tracking number, that she cant transfer, and that i need to call the call centre, that I already told her was the starting point of all the ******* excuses and blatant **** talking. She gets all arrogant then tells me that I will then have to drive all the way back to the store in my time with my petrol to find out the status of a device I pay for that I am not even able to use!! Today, I try to increase my monthly limit to buy data, and get an sms to say I already used an amount that I know I didnt use! What bull**** is this? I tried even using their chat interface and the agent just greeted then logged out! This is by far the worst service provider I have ever come across!