Telkom is sending me a summons after I asked the contract to be cancelled

I requested the cancellation of my Telkom Cellular Insurance policy in August 2025. Despite this, Telkom continued billing me every month. I later sent a formal written cancellation with all my details, but the deductions still did not stop and no refund was issued.

Instead of fixing the issue, Telkom has now sent me a summons for an account that should have been cancelled months ago. I have followed the Consumer Protection Act process correctly, yet Telkom has failed to cancel the policy, failed to stop debit orders, failed to refund me, and is now trying to collect on charges that are ********.

All I want is the policy cancelled, all post-August 2025 charges refunded, and written confirmation. The service has been extremely poor and deeply frustrating.