Telkom is selling something they don't have

i app**** for internet connection at The bolders in Midrand and was assisted by a guy called Comfort and his manager Nozipho. The is a special running if R199 pm and i wanted the special. I was told i will hear from telkom in 3 days and that the divice would be delivered to me as well. I emailed Nozipho all supporting documents and she confirmed the receipt of my documents. I have not heard any feedback from telkom and so i followed up with the Nozipho lady and she provided with a customer careline that doesn't work, i called the number for days and there's no answer. So i called Nozipho several times to tell me what's going on and she kept saying someone will call me. I spoke to her on the 10th of May and she promised to return my called AGAIN in an hour and she never did. I then decided to go back to bolders to the stand where tge promotion is done and met new people who told me Nozipho and Comfort are working at CBD today and also gave me a new number to call for follow up, which is different from the one Nozipho gave me. I am upset and sending my complaint through because i have provided telkom with my personal information and was promised that i will the product in 3 days and now almost a month. I regret my application with them and now the Nozipho person has all my documents and she doesn't know what she's doing. She has no respect for her job and potential clients. I will be monitoring my account and my ITC for any unauthorised transactions. If i pick anything, telkom will answer and i will get Nozipho arrested