Telkom is ******** unsuspecting customers data

So in March I bought 10 Gig night and 10 Gig day. Within a week Our day data was finished. But we had 6 Gig left for the night. So I phoned Telkom to complaint. They claim I didn’t refresh my simcard at night to ensure switch of data. However what I find funny is Telkom doesn’t need you to refresh simcard after 7 o’clock for their data to work on day data. So I went ahead and load another 10 gig night and 10 gig day hoping and I would refresh as directed in the morning. 90 % of the time that’s when we watch video together as family. I guess it was not enough for Telkom and our data for day was finished again within 3 days but we have 17 Gig night. When you call them their agents have this attitude if I don’t care and what can you do to me. So their agents would hang up on me . Would lie about escalating my complaints and give me wrong reference numbers. They are working from home and you can hear funny noises as if people are playing. I have spoken to the following agents and none of them has assisted or escalated my queries . Zikhona Jacobs , shadow Magupa, Samke and many others who have hang up on me. I have given a bad rating on some hoping Telkom will call or listen to the rating reason but I guess it’s a waste of time. Dear unsuspecting customers Telkom is not using your data correctly. They are using your day data instead of night data and they will never refund you. Those with the same experience take your complaints to consumer and the more complaints they receive they will pressure Telkom to refund all of us