TELKOM IS ****

Absolutely the worst!! I cannot wait for the contract to end so I can cut ties with TELKOM for good. I constantly have to top up my data every week because no one knows where it goes. This morning at about 7am I bought 3G this morning on my Banking App then at 8:27am I received a message to say the data had depleted. Literally all I had done this morning was respond to emails and I had downloaded a couple of documents from my emails which did not come to 5MB.

I called the customer services line and the lady told me that she could see that I had bought the data but she could not see how it was being used. She asked that I call again after 12H00. I call again after around then and spoke to a Nokuphila who did not what to give me the reference of the call (apparently it was not necessary) she went on to say that i had used the data at 11am. I went on to explain that I knew she would say that which is why I had not bought any data until then or connected to any wifi connection. After trying to troubleshoot she then went to say i could not function the phone and she cant assist me because she doesnt know what to do. At that point I've completely lost it because of how condescending she is being telling me that I cannot function my phone. I gave her a issue and she failed to find a solution as a customer service agent. I demanded a manager (already at that point I knew i was wasting my time) and she told me the one that was "available" is currently on a call and does not know what time they will available but they will call me back when they can. I am still waiting for a call from Aphiwe. TELKOM IS A WASTE OF TIME!