Telkom is run by ghosts

I ordered and spoke to a consultant on Monday to apply for the 1 tb data plan that you are offering. After completing the application the consultant said I will know before the end of the day if I'm approved or not.... Thursday, still no communication... I call the 10213 to follow up on my order, they lady says it's still awaiting approval, the process takes 7-14 working days, and she can't comment on what the other consultant has said... I ask to speak to someone to escalate, "why do I need to speak to someone else when they gonna say the same thing".... Ask to speak to quality assurance to review what the other consultant said, to advise that she's giving out incorrect information "there's no number for them"... Can I speak to internal audit "there's no internal audit" .... Telkom has no internal audit department? "That is correct"... Who do you speak to if there's issues, or who are you governed by? "back office".... Can I speak to them? "there's no number, no one can contact them"