TELKOM IS RUINING MY LIFE. STAY AWAY

TELKOM IS RUINING MY LIFE. STAY AWAY

Let start by saying this. I DO NOT OWN TELKOM A CENT. I subscribed to a Telkom business line and i used it for 1 year. During this period, all bills were paid promptly and on time without a single default. We then had to move my business due to issues with the building i was operating in. I contacted telkom and they advised me that I needed to cancel my current line and reapply once I have moved in to my new premises. The whole cancellation process was so frustrating it took me 3 months to get it done while still paying for the service. No where do they make this easy for you. I had to go to mybroadband to actually learn how to complete the cancellation procedure from other frustrtated telkom customers. I had to create a telkom account online, link my business line to my account, send a cancellation letter on business letterhead to telkom acknowledging my cancellation, wait for more than a month then finaly being allowed to cancel the line from their online portal.

Once this was done, I received another bill which was trully pathetic and ********* but nonetheless, I decided to pay it. In the following months to come, they stopped sending me invoices and i was finally relieved the matter was sorted. This whole experience was so treaumatic I decided not to reapply for a new telkom line.

Now 8 months down the line, just yesterday, I discovered that telkom had me blacklisted. FOR NO REASON AT ALL. this has got to be the worst thing anyone has ever done to me. I have spent years working on my credit rating, I have been prompt in all credit accounts I own and my efforts were finally paying off only to have TELKIOM blackliste me. This is heartbreaking beyond words and I have been taken hostage by this company. At the moment, we have a home adsl telkom line under my mothers name that I have been paying for 5 years, 3 days ago they upgraded the line without our permission from 10MB to 12MB, which as a result caused instability and now the line is dead, we have no internet at home and we cant even make calls.

I have called Telkom this whole week athousand times and all they say is there is nothing they can do and they dont have an ETA on when the problem will be fixed. They gave me a ref number: ***3 Even one consultant from telkom told me I have to bear with the inconviniece the same way all South Africans bear with the loadshedding. I am so SICK AND TIRED of this company and it is my mission to make them pay for what they have done to me. I will not let this go quite. I will use all my resources that i have to fight them and make people aware of this evil company.

I am currently seeking legal advice and I will be posting this on Social media, blog sites and mybb forum.