Telkom Is Ruining my life and job

Absolutely disgusted by Telkoms service. I used an online forum on the 22nd of October to indicate that I was moving to a new residence to a few blocks away and required my fibre line moved, after this I phoned telkom to confirm and they said everything was in order. There is already a Fibre line installed at my new residence so all that is required in a technician to come and connect me. It is now the 11th of November and I still have no internet (which I require for work) . I have phoned telkom every day to see if there has been any progress and have been told so many different stories. First they said there was a problem with my move order, then they said there was a problem with the cables, then they said everything was fine and a technician would come to help me. I then received an sms saying that a technician had tried to contact me yet I had received no phone calls and nobody had come to my gate. I phoned them today and they couldn't give me any information because their own systems are down... This is absolutely shameful as a business...