Telkom is ruining my credit record intentionally!

Hi<br> <br> I had to my debit order account in April. I informed the call centre agent and they told me that I had to pay manually for the month and they would debit the new account as of May 25 2015. They also assured me that my account would not be handed over to collections. To date, Telkom has never debited my account till July 24 2015. I paid manually for the months of April and May. I asked them to cancel this failing debit order in June and received no response until 2 months premium were debited on July 24 2015. The statement I received this morning says I owe Telkom R986. For months Telkom has intentionally classed me as a bad payer. And I can say intentionally because they are the only people that know why they neither debited my account nor included my payments in my statement. I've tried helloPeter before but my claim was processed only half-way. I am now paying for the incompetence of the call centre agents. Literally in money and my credit rating. And it feels a lot like where Telkom is concerned the consumer does not deserve respect. If this has to go to the Ombudsman, I will take it there. Something needs to be done abour how my account is bein treated.