TD
Tim D
1 reviews | Active since Jan 2020
31 Jan 2020, 18:28
Telkom is *******
Hellopeter needs the option of zero stars. Been in the phone to telkom all day. Internet not working. Two call center people just hung up on me. Was putthrough to the wrong department twice. Followed many (pointless) instructions. Still not fixed 6 hours later. I’m still on hold. I stupidly paid my bill this month instead of changing to literally any other provider.
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Tim D's updateReviewer Update
01 Feb 2020, 14:25Yesterday Telkom insisted that I reset my Password and hard reset my router etc. this was clearly not necessary or the problem. I asked several times whether there was another known problem only to receive rudeness. Today when you call the help center they have a message saying that their system can take hours to work again after load shedding. Since I only have a few hours between shedding even on stage 2, I effectively have no DSL.Telkom needs to refund me for all downtime. Not credit, refund. I will be using another ISP from next month.
TD
Tim D's update01 Feb 2020, 14:25
Reviewer Update
Yesterday Telkom insisted that I reset my Password and hard reset my router etc. this was clearly not necessary or the problem. I asked several times whether there was another known problem only to receive rudeness. Today when you call the help center they have a message saying that their system can take hours to work again after load shedding. Since I only have a few hours between shedding even on stage 2, I effectively have no DSL.Telkom needs to refund me for all downtime. Not credit, refund. I will be using another ISP from next month.