Telkom is ******* and the definition of extremely poor business s****s

NOTHING MORE THAN PATHETIC!!

am having difficulty getting any sort of understanding on what is happening on my account.

I have had one landline account with Telkom at address A for a few years now. In April 2019 I called Telkom to ask if I could have another line with ADSL at a different address and if it would be on its own bill, I was advised yes, so I added another landline with ADSL for address B. Everything was installed at address B and everything was working fine, until I recieved an invoice for May 2019 that was due by 31 May 2019. It was one bill with both landlines, I called Telkom over and over but no one could help me seperate the bills as I asked before agreeing to the product, I was told by the Billing Department that only the Sales Department could do what I was requesting, upon calling the Sales Department I was told “No, only the Billing Deparment can do the seperation” and so the up and down calling began between the Billing and Sales Departments, each sending me to the other, no progress. And to top it all off, I recieved an sms stating that my account has been suspended due to “credit limit”. I called in once again and was told this time “No, there is an arrears on Address A landline” I asked how much it was and paid it immediately on the Telkom customer portal (I was told this payment would reflect immediately and my services will be activated)

Now I am still sitting here with no luck, a suspended account and no internet at Address B because regardless to what I was told, they payment did not reflect and still has not reflected.

Several call agents have taken my details and cell number in a promise to call me back in an hour or two with feedback. I am still waiting for any feedback.

I called Telkom an hour after I paid the arrears, the agent advises “Yes, they payment has reflected and the account will be activated within a few minutes”. Three hours later, I call Telkom again and this agent says “No, There have not been any payments made today, nothing is reflecting besides a payment that was made in April.

This is the most ******* I have ever been dealt! 15 phone calls 15 Agents 2 Social media posts

And still no assistance nor happiness!!