TELKOM IS *******!

So frustrated with Telkom. I convinced my entire family to port to them only for them to decide to change roaming partners without notifying existing clients. Our area had no coverage, I phoned their customer service line 7 times, got a case number but no resolution to this day. The technical advice they give is useless, I had to figure out myself which test signal to connect to after not being able to make / receive calls and SMSs as well as no internet connection. I have two contract Sim cards I've been paying in full for but not been able to use. When I requested a refund or upgrade I was told I have to pay or there's nothing they can do?? They lie to customers saying their technical team will be in touch within 72 hours. Turns out those 72 hours = business hours = 10 days. And they never call. I've been assigned a case number, I've phoned numerous times, I've been polite, demanding, rude. No result. They don't even have an escalation department. My next thought is to show up at their head office and cause a scene until I get assistance. I've lost so much money from not being able to operate my business or access my study portal. How are we paying for service that's not being delivered and then being told there's nothing we can do about it?? No man. It's been 3 months of this nonsense and I've had it. Someone from the Telkom team better sort this out. I've also been threatening to use my social media platforms to expose them but they seemingly are not concerned.