SL
Sisi L

1 reviews | Active since Jun 2018

27 Sept 2018, 15:16

Telkom is *******

So a couple of months ago I came onto this website to complain about Telkom. Someone from Telkom responded and said they would assist me. MONTHS LATER...nothing happened.

I app**** for a ADSL line move at the end of January and to this day, no one has moved it. I reported Telkom to ICASA and they seemed to wake up thereafter. They began to communicate with me promising me that my line would be moved by August. To no avail! And then here’s the worst part, they went and activated someone else’s line and started charging me for it.

I am SICK AND TIRED OF TELKOM! I’ve demanded my Money back for all the months I’ve been paying with NO PHONE LINE OR INTERNET LINE!

And if you’re considering using Telkom or moving to them PLEASE DONT. I’m now pursuing the legal route and taking them to court. This has been a traumatic ordeal. Shame on you Telkom.

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Replies (1)
Telkom
Telkom's reply15 Oct 2018, 14:06
Official

Hi Sisi

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team