Telkom is *******!!!!

<p>my monthly balance is R399.telkom debited my account a day before i got paid,which related to a bank charge.The following day i received a sms stating i must pay R989.my statement showed a balance R540 which i confirmed with a call center agent so i made a manual payment the following day.A week later as soon as my bonus was in,they deducted the R989 as well!!!Since then(15/12/16) i have spoken to nearly 30 different *********** call center agents.2 days after christmas i was explained by an agent that Telkom now actually owes me R540 as the the amount of R989 was the system debiting 2 months amount as apose to 1...I opted for a refund instead of a credit.Nobody called me back like she promised.last week another agent confirmed that i should have received the refund long ago & again i just got another case number & was told the billing department would call me...Still waiting....i just made call number 30 something & got put on hold for more than 20mins only for my call to drop again into the queu & have another idiot answer "hi,how can i help you"...After already taking over R1000 from me,they still decide to debit before i got paid so ANOTHER bank charge...Not ONE call center agent can help me & this pathetic company is just taking more & more money from me.This is the worst service i have ever come across!!!</p>