SM
Sanele M

1 reviews | Active since Aug 2018

20 Aug 2018, 17:49

TELKOM IS ROBBING US!

I made a horrible decision selecting Telkom as a service provider. I have been having billing problems since the beginning. Now an amount exceeding 5000 has been taken from account. After 5 hours on the phone with them they tell me to call their collectors Nudebt Management. Who in turn disrespect me and had an instance where the one person went silent on the phone because my frustration was not of interest to her. I went to the store in Sandton City where I was told that they couldn’t help me. R5000 of which is not due to them and further they had already debited for the month on the 15th. After sending proof of payment ans various letters from my bank I still got no assistance. Now you see I have other debit orders where if they find no money in my account I am charged. Had they left my money I would face more than 600 in charges which I will incur because of outstanding payments to other entities.

I AM LIVID!

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Replies (1)
Telkom
Telkom's reply24 Aug 2018, 10:35
Official

Hi

Thank you for contacting us.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you.

Interaction REF:

Regards


Hazel

Telkom Social Media Team

Best regards,