Telkom is robbing me of my rights to earn a living

I am an e-hailing driver and was ****** of my phone on Sat, 15/02. I drove to Telkom in Cresta to have my phone blocked. Unfortunately for me they were offline and I had to hold onto to a landine call for an agent to assist me. It took a while but she was not able to block my sim immediately as the system was slow. Understandbly I had no choice but left her with an alternative contact number to contact me to confirm that it was blocked. I got no telephonic confirmation.

So I got home, gathered some paperwork and went to Telkom Northgate. Little did I know what a nightmare I was in for. A lady who assisted me , called their call centre and had my phone unblocked and issued me with a new sim, advising me that the sim will take 24hrs to activate. I expressed the urgency of the sim activation to her as I am an e-hailing driver and I need the app and an active sim to work. So i was already losing income for Sat. When i got back home and looked at my emails, I received an email from Telkom, advising me "Dear Customer. Your order *** was completed, but your Sim could not be Resumed. Please contact the Telkom Call Center or visit your nearest Telkom Direct Store for further assistance.". I quickly drove back to the store and managed to get there 5mins, before closing, advising them that it seems that there is a problem with the sim swap as i just received this email notification. The lady told me not to worry as Karabo Rabotlhale will escalate the matter and sort off dismissed my desperation as trivial. On Sunday low and behold my sim is still not activate. I waited a bit as I assumed there must be a system delay, this while i could have been working. At 14.50 I went back to store and spoke to Karabo who very unwillingly told me that it will come on the next day, which is Monday. I was very frustrated at her dismiss manner and demanded to see the manager. A lady by the name of Jabule Nzimba {2IC}, came to assist and she apologised and blamed Karabo for not escalating the request. She then took alternative number to contact me and promised my sim would be active same day, just take a few hours, but they were closing, so I left, losing another day of work. On Monday, I tried to switch my phone and to my horror, my sim is still off. Frustrated and angry I drove to the Northgate branch as they only open at 9am. I get there and the staff member, who knew me started helping as if I am doing a new request, without telling me whats going on. After asking her she tells me the dept where it was escalated, did not do anything, so she is going to cancel it and issue me with another sim, which will take an hour to activate. I demanded to see the Jabulile, who promised to call me today when my sim was sorted. To my shock, the manger, Thulisile Sibeko comes to assist, advising me Jabulile that is off today. WHAT A CIRCUS OF *********** STAFF. I was promised that my sim would take 1 hour to activate. I left there store at 9:40. it is past the hour of promise. Still no active sim. I am a single parent, who's livelihood of my 3 kids solely depends on me working this job. This lack of service has costed me and my family 3 days in income loss. The best part is that I needed to pay R99 for a sim, that is till blocked and zero service for it. I have been a Telkom customer with a R890 contract for the past 6 years. I am totally appalled that people this *********** are given tools at their disposal to offer their customers a service but cannot deliver with zero consequence. 3 days and 5 visits and I am no better off. I feel that this experience was more traumatic than my *******. IS THIS THE SLA FOR TELKOM, when it comes to long standing paying customers. A COMMUNICATIONS COMPANY THAT COULD NOT CALL ME ONCE SINCE SATURDAY TO FOLLOW UP, NOT ONCE. THIS IS HOW A COMPANY VETTS THEIR STAFF AND PLAY ON PEOPLES MISFORTUNES. I WONT BE SURPRISED IF I HAVE TO GO TO THE STORE FOR A 6 TIMES. My contract falls due in September which I will not be renewing!!